/
How do I register my LQ device to Gen-IC

How do I register my LQ device to Gen-IC

Translate page

Subject

How do I register my LQ interface to Gen-IC

Description/Additional Context

Follow these general steps

  • Make sure you have a Gen-IC Premium subscription / instance

  • Make sure the LQ can connect to the internet

  • You may need to re-generate the security token on the LQ unit

  • Ensure LQ is not using the device default password

Solution update Aug 9, 2024

Account Owners / Admin can add an LQ to workspace

Workspace owner / admin can add an LQ to workspac

see FAQ : SkyPort: How does a workspace admin/owner add LQ to a Gen-IC instance when they are not the account owner

Solution

Make sure you have a Gen-IC Premium subscription / instance

 

image-20240321-153000.png

Make sure your LQ is ruing firmware version v5.045 or later

Make sure the LQ can connect to the internet

Access the LQ CCM directly using your web browser (and not via the GEN-IC screen)

otherwise you will not see the register / un-register button on the LQ CCM

image-20240321-152257.png

Select register to SkyPort

  • may need to re-generate the security token on the LQ unit

 

image-20240321-152630.png

 

Link the LQ to the correct workspace or instance

 

image-20240321-153203.png

 

 

image-20240321-153333.png

 

Platform

Skyport

Gen-IC

LQ

Public or Internal

Public Article

Support or Engineering Solution

Support

 

See also GEN-IC : what TCP/UDP ports do I need to open to connect LQ to GEN-IC

Comments

CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT

This solution was provided by Clear-Com via a question submitted to us by customers like you. If you wish to share with us a new solution or update an old one, please follow this link..

The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.