Blocked Downgrades - I cannot load an older version !

Owned by KARI EYTHORSSON
Last updated: Jun 22, 2023 by ernie addow
1 min read

Over the lifetime of a product it may undergo changes to sustain its production. Many of these changes are done for efficiencies, optimization, replacing components that can no longer be sources and are minor and not noticeable to the user, ever. These may include changes to memory components used, microporcessor, AD-DA converters and FPGA.

In some instances these changes mandate firmware support that previous firmware versions did not have.

Due to this reason the device built with new components may be intentionally restricted from being loaded with a firmware version that does not have support for the hardware. In this instance the user will be notified that the device cannot accept the older firmware / software version and inhibit the downgrade.

Examples of intentional downgrade blocking

HelixNet - Units built as of 2023@Q1 cannot run older firmware than version HMS4.4 or Arcadia 2.8
Arcadia - Units built in 2023H1 cannot run older firmware than version 2.8
FSE-BASE - Units built in 2023H1 cannot run older firmware than version 2.8
FSII-IPT - Units built as of 2023@H1 cannot run older firmware than version 5.39.67.0
FSE-TCVR - Units built as of 2023@H1 cannot run older firmware than version 4.26.77.0
IRIS - Units built as of 2023@H1 cannot run older firmware than version 6.47.73.0

This list is not complete, yet serves as an example of where products are intentionally restricted from downgrades.

CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT

This solution was provided by Clear-Com via a question submitted to us by customers like you. If you wish to share with us a new solution or update an old one, please follow this link..

The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.