How do I take a snapshot of my Gen-IC instance for support?
Description/Additional Context
If you are experiencing any kind of issues with their Gen-IC instance, you can capture a snapshot (log file) of their instance and send it to Clear-Com for analysis.
Solution
Go to GEN-IC CCM > Maintenance > Support Info
Support info
The support information containing snapshots of all logs and configuration information will be stored on the Clear-Com node and made available for downloading by engineering and later by Tech support.
By pushing “Submit info” button in the Device page, under the maintenance tab. It is also possible leave some feedback before you submit.
Enter details of any features or defect and hit the submit button.
This will send the file automatically to Clear-Com
FINAL STEP - Send an email to genicsupport@clearcom.com and include all information about the failure and how you submitted support information from your instance.
Platform
Gen-IC CMM
Public or Internal
Public Article
Support or Engineering Solution
Solution for Support
Related content
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