How to change the credit card on file for a Gen-IC subscription

Owned by Justin Emge, created
Last updated: Jun 25, 2024 by KARI EYTHORSSON
1 min read

Subject

How to change the credit card on file for a subscription

Description/Additional Context

In the event a different credit card is needed or the expiration date needs to be updated.

Solution

The payment process is handled by a third-party system called Stripe. The only way you can update or change a credit card is through SkyPort as the Account Owner or Account Administrator.

  1. Log in to SkyPort

  2. Go to My Account

 

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  1. Scroll down to Subscriptions and click Billing Info. You will be redirected to Stripe

  2. Find the plan (instance / subscription) that you wish to change the credit card on and click the Edit button

Tip : Use the renew date info to confirm which instance / subscription you are changing credit card information for

 

 

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Platform

SkyPort

Public or Internal

Public Article

Support or Engineering Solution

Solution for Support

 

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