What level of access can an end user grant Clear-Com Tech Support without dealer intervention?
- Cedric St-Onge
- ernie addow
Subject
What level of access can an end user grant us without dealer intervention?
Description/Additional Context
If calling Clear-Com Technical Support for assistance, the Support Engineer might need access to the SkyPort and/or Gen-IC. What level of access can the end user grant to Support’s team?
Solution
A end user can only grant access to the Support’s team based of the permissions they have.
The only permissions that will allow a end-user to grant access to Support would be Workspace Owner or Workspace Admin
For example, if a end user is a Endpoint user or Gen-IC Adminthey won't be able to grant any accessed since they do not have any permissions on SkyPort and Gen-IC to do so.
Tip: Using RemotePC or TeamViewer the user can share their screen with Support
See https://clear-com.atlassian.net/wiki/pages/createpage.action?spaceKey=SF&title=Delegating%20permissions%20of%20a%20SkyPort%20Workspace&linkCreation=true&fromPageId=2863923233 for more information about the permissions delegation
Platform
Gen-IC & SkyPort
Public or Internal
Public Article
Support or Engineering Solution
Solution for Support
Related content
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