• APPROVED

    • GEN-IC: Subscription reminders

    Owned by ernie addow, created
    Last updated: Aug 11, 2024
    2 min read

    Platform

    Gen-IC & SkyPort

    Subject

    My GEN-IC subscription is about to end will I receive a reminder email

    Description/Additional Context

    All GEN-IC subscriptions are on a rolling contract and have to be cancelled by the account owner / admin

    Monthly subscriptions are on a rolling contract.

    Yearly subscriptions are on a rolling contract.

     

    When a subscription is cancelled it is cancelled on the next billing cycle . SkyPort will show how many days a subscription has left

     

     

    image-20240714-192425.png

     

    Solution

     

    Use case 1: Auto-renewal

    Whether monthly or yearly, Stripe (payment system) is configured to send a reminder to the account owner only a couple of days prior to the billing cycle renewal like this:

     

    image-20240714-190749.png

     

    Use Case 2: Subscription Cancelled

    The account owner / admin : has cancelled a subscription

    The account owner/admin will have the possibility to renew the subscription anytime prior to the end of the subscription period. Then 7 days before the end AND 1 day before the end, ALL SkyPort users (Account owner/admin, workspace owner/admin, Gen-IC admin)  will get an email notifying them of the subscription expiration coming up soon.

     

    Here is the content of the email where XXX is either 7 or 1:

    Account Admin/Owner Text:
    Important information about your Clear-Com Gen-IC subscription.

    You are receiving this email as you are registered Account Owner or Administrator for a Clear-Com Gen-IC Virtual Intercom service.

    Gen-IC subscription <instance_name> in <workspace_name> will expire in XXX day(s) unless renewed or billing information is updated on http://skyport.clearcom.com .  Workspace Owners, Workspace Administrators and Gen-IC Administrators have been notified.  

    If this is expected then please ignore this notification.

    Please contact: salessupportus@clearcom.com if assistance is required.

     

    Workspace Admin/Owner & Gen-IC Admin Text:
    Important information about your Clear-Com Gen-IC subscription.

    You are receiving this email as you are registered Workspace Owner or Administrator for a Clear-Com Gen-IC Virtual Intercom service.

    Gen-IC subscription <instance_name> in <workspace_name> will expire in XXX day(s).  Please contact your Clear-Com partner <Account_Name> if you would like to renew your subscription.

    If this is expected then please ignore this notification.

    Please contact: salessupportus@clearcom.com if assistance is required.

     

    If the account owner/admin renews the subscription before the end of the cycle (yearly or monthly), everything will be back as in Use Case 1, otherwise the subscription will be deleted at the end of the billing cycle.

     

    as an account owner / admin you can check on the status of all subscriptions by clicking in the my account link (top right hand corner of the screen), then select billing

     

    CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT

    This solution was provided by Clear-Com via a question submitted to us by customers like you. If you wish to share with us a new solution or update an old one, please follow this link..

    The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.