Unsubscription, Resubscription of Gen-IC instance
- Maryam Hamzelu
- KARI EYTHORSSON
- ernie addow
Subject
Unsubscription, Resubscription of Gen-IC
Description/Additional Context
In the account page, authorized users (Account Owner / Admin) will also have a “Subscriptions” area. This area will list all of the active subscriptions with information on them.
Depending on the subscription state (time before they renew or expire), there is a button that allows the user to unsubscribe from the auto-renewal. Once unsubscribed, the text will change from “Will renew” to “Will expire”.
Solution
If a user wishes to resubscribe to the service, the process varies depending on whether their subscription is still active or has expired.
Resubscribing Before Expiration:
From the account page, “Subscriptions” area, Click on the billing info and renew from there.
Resubscribing After Expiration:
After the expiration, there is no way to renew the expired subscription, so the user should follow the manual process to purchase a new “Subscription”
Platform
SkyPort
Public or Internal
Public Article
Support or Engineering Solution
Solution for Support
Related content
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