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How to find the DNS of a Gen-IC Subscription

How to find the DNS of a Gen-IC Subscription

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Subject

How do you find the DNS of a Gen-IC .

Description/Additional Context

The DNS (URL) and port must be entered into the endpoint client in order to connect with Gen-IC cloud. Once an instance is Started, the DNS will apear for you to copy and paste into your client (Agent-IC, Station-IC, etc.)

Solution

To find the DNS, log in to your SkyPort account.

There are two locations where the DNS and port are located:

  1. In SkyPort, as you look at your Workspaces, on the far right

 

image-20240306-165613.png

  1. In Gen-IC, go to the Device page and copy the Hostname

image-20240306-170124.png

The recommended location is option 1, using SkyPort since this includes the port as well.

Platform

Gen-IC & SkyPort

Public or Internal

Public Article

Support or Engineering Solution

Solution for Support

 

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