Change from monthly to annual subscription

Owned by Sandrine Futcha, created
Mar 06, 2024
1 min read

Subject

Account owner wants to change the subscription plan from monthly to annual

Description/Additional Context

The customer has bought a monthly subscription and while it is on-going, changed their mind to have an annual one

Solution

Unfortunately subscription upgrade is not supported. The customer will need to cancel their monthly subscription under their account details by clicking on the Unsubscribe button. When the current subscription will end, they can buy a new annual subscription

 

image-20240306-170142.png

 

When changing subscription, the configured data is not transferrable from the old to the new subscription

Platform

SkyPort

Public or Internal

Public Article

Support or Engineering Solution

Solution for Support

 

CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT

This solution was provided by Clear-Com via a question submitted to us by customers like you. If you wish to share with us a new solution or update an old one, please follow this link..

The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.