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Change from monthly to annual subscription

Change from monthly to annual subscription

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Subject

Account owner wants to change the subscription plan from monthly to annual

Description/Additional Context

The customer has bought a monthly subscription and while it is on-going, changed their mind to have an annual one

Solution

Unfortunately subscription upgrade is not supported. The customer will need to cancel their monthly subscription under their account details by clicking on the Unsubscribe button.

a) The current Monthly subscription will run out at the end of its billing cycle

 

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b) In the mean time the account owner / admin can purchase a NEW GEN-IC annual subscription. You do not have to wait for the monthly subscription to run out before starting the NEW annual subscription if you want continuous usage

 

When changing subscription, the configured data is not transferable from the old to the new subscription

 

You will need to unregister and LQs from the OLD monthly GEN-IC and RE-Register them to the NEW annual GEN-IC

you will need to rebuild the LQ channel configuration

You can export all your virtual client details associated with your OLD GEN-IC instance as an excel sheet.

in the excel sheet change the OLD GEN-IC DNS name to be the DNS name of the NEW GEN-IC instance.

Then re-import the excel sheet. This will cause Skyport to send out new invites to all virtual clients to join your new GEN-IC instance

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Platform

SkyPort

Public or Internal

Public Article

Support or Engineering Solution

Solution for Support

 

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