Solution Finder
Let’s face it, intercom can be complex.
The Solution Finder from Clear-Com is a compilation of your questions and our answers.
IMPORTANT NOTICE
Log4Shell (CVE-2021-44228) is a zero-day vulnerability in Log4j, a popular Java logging framework. Click Here for more information about what Clear-Com hardware/software is affected by this vulnerability.
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PRACTICAL TIPS FOR AES67 / ST2110 INSTALLATIONS
The whole production intercom or talkback communication industry, particularly in the Broadcast and AV media markets, is moving into a new way of working, away from dedicated 1:1 cable connections between equipment to using Audio over IP (AoIP) networks using the AES67 / SMPTE ST2110-30 standard.
Consequently, the success of the installation and project relies on a correctly configured IP network infrastructure. There are some practical steps you can take in pre-sales and installation phases to make the install go smoothly
To make AoIP installations go smoothly follow these steps
#1 Read and review Clear-Com's AoIP - AES67/ ST2110 document
- Use Enterprise grade managed 1GB switches that meets or exceeds Clear-Com's minimum spec (preferable they should support Boundary Clock mode)
- QoS
- IGMP
- VLANS
- PTP Grandmaster units with GPS (depending on application)
- Contact Clear-Com support about our IP ST2110 survey form email: Support@clearcom.com
#2 Ensure that a IP network engineer (from the switch vendor) is available
- Pre-sales to review the network topology
- On-site during the installation to help configure your network switches
#3 Ensure you have dedicated IP test and measurement tools on site
- PTP trackhound
- Wireshark
- Multicast Hammer
- 3rd party IP ST2110 measurement equipment
#4 Installation good practice: prepare the network, prepare the devices, check for PTP synchronization, and then connect audio.
- List of IP addresses
- List of multicast IP address
- List of GM IP address and MAC address
- Check PTP status and latency to end points (off set from master values)
- Test devices offline before connecting to the live network
Please visit our dedicated AoIP Solutions section of our FAQ for additional information
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