Eclipse Matrix - obtaining stack traces

By erik.devane@clearcom.com
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    • 2 min

    In rare circumstances, you may be asked to provide stack traces that were not available to the Help > Save Diagnostics process.

    With the EclipseHX frame running on the same CPU that logs are required from:

     

    1. Open EHX > Diagnostics > Event Log and press the “Play” arrow on the right

    image-20250228-135323.png

    1. Click Request Info and scroll down to Display / Clear System FLASH log, about a third of the way down:

    image-20250228-135539.png

    1. Hit Send, and you will see a response on the screen:

      image-20250228-135912.png

    2. If any log section shows a shutdown or more information, take a note of the section number and use that number in the Event Log window, like this (for section 29):

    image-20250228-140055.png

    1. Repeat for any other sections as required.

    2. Press “Export” and save the log to disk and provide to your distributor or support contact.

     

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