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What level of access can an end user grant Clear-Com Tech Support without dealer intervention?

What level of access can an end user grant Clear-Com Tech Support without dealer intervention?

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Subject

What level of access can an end user grant us without dealer intervention?

Description/Additional Context

If calling Clear-Com Technical Support for assistance, the Support Engineer might need access to the SkyPort and/or Gen-IC. What level of access can the end user grant to Support’s team?

Solution

A end user can only grant access to the Support’s team based of the permissions they have.

The only permissions that will allow a end-user to grant access to Support would be Workspace Owner or Workspace Admin

 

For example, if a end user is a Endpoint user or Gen-IC Adminthey won't be able to grant any accessed since they do not have any permissions on SkyPort and Gen-IC to do so.

Tip: Using RemotePC or TeamViewer the user can share their screen with Support

See https://clear-com.atlassian.net/wiki/pages/createpage.action?spaceKey=sf&title=Delegating%20permissions%20of%20a%20SkyPort%20Workspace&linkCreation=true&fromPageId=2863923233 for more information about the permissions delegation

Platform

Gen-IC & SkyPort

Public or Internal

Public Article

Support or Engineering Solution

Solution for Support

 

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