EQUIP connection to LQ

By ernie addow
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    • 3 min

    Using the latest EQUIP firmware V2.38.06 (Nov 2023) or later you can now connect Equip with LQ units (2wire or 4wire units)

    The EQUIP base station can connect to a Clear-Com LQ to add Agent IC and additional audio
    connections to your EQUIP system.

     

    See EQUIP install guide

     

    image-20240319-183139.png

     

    However, EQUIP does not support linking with HelixNet Main station. If you require HelixNet main station linking

    1. You will have to connect to LQ via 4wire analog ports on EQUIP base unit.

    2. Then connect your LQ to the Helixnet via IP.


    EQUIP can connect to Clear-Com LQ via IP connection using the Ethernet connection (J1400). To connect to the LQ, you will need the IP address and name of the LQ you want to connect to. The IP address of the LQ device can be found on the LQ front panel or in the CCM,

     

     

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    On the LQ

    1. Ensure you have declared 1-12 channels on your LQ (these should be there by default)

    2. Set up virtual client connections (2 per EQUIP base)

    3. Enter Label, User ID, Password, VC Default, LQ Assignment should equal the LQ unit you are using

    image-20250402-031647.png

    VC default channel numbers decide the CHs you could select at Equip:

    image-20250408-072501.png

     

     

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    Time Sync Between Equip and LQ

    In some cases, if you are still unable to link the Equip to the LQ, it could be that they are on different times. The Equip system time and the LQ system time (which it derives from the local PC time) prefer to be on the same day and time.

    1. From Equip > Settings > Date / Time, set it manually to the same time that is on your PC.

    2. From LQ - Log in to the CCM, go to Device > General > Maintenance > Sync Clock (which aligns the LQ timer to the local PC time )

    • It is important to make sure the LQ and EQUIP have less than a 2hr time difference.

    1. While in the LQ, go to Device > Network > Security > Click the Regenerate button to renew the certificate.

    If the connection doesn’t establish immediately, do a power reset of both devices.

    IF THE ISSUE CONTINUE, ONE THING TO CONSIDER IS THE TIME OFFSET

    Though the LQ is using your local time, on the sync it has been known to use the UTC time zone (Universal Coordinated Time) which means the two systems could be off by more than two hours. The easiest way to address this possibility is to follow this link for the current UTC time: https://www.timeanddate.com/time/zone/timezone/utc

    Then go to the Equip and match the time and date to what you see on the time and date website.

    If the problem persists after this, please contact Technical Support, support@clearcom.com

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