What is the difference between the FSII Base II event log and snapshot


I have been asked to provide the log file from my FSII base II unit


Using v1.5 or later firmware the FSII base II unit provides various diagnostic tools from the wireless overview screen to the event log and snapshot tools

The event log screen shows current status information on belt packs and antennas

However for a more detailed log file Clear-Com technical support might ask you to provide (email)  the support info (snapshot) file

if your FSII base II system becomes unstable for whatever reason. Please take a copy of the support info file BEFORE you reset or reboot the basestation. Currently  (April 2019) any log file stored on the basestation are lost after a reboot.


This solution was provided to you by Clear-Com via a question submitted to us by customers like you. If your question wasn’t answered, you need help or you have a recommended solution for our database, please send us an email at support@clearcom.com

The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.