Agent-IC does not Work on LQ after Upgrade to iOS13

Owned by John Ferrante
Last updated: Sept 09, 2020 by ernie addow
1 min read

Problem

After upgrading to iOS13, Agent-IC no longer connects to LQ

Solution

Apple changed the formats of security certificates that were supported in iOS13. Our previous certificate was no longer supported and needed to be changed. To fix this problem, do the following:

 

  1. Upgrade the LQ firmware to v4.0.64.0 (or later)

  2. Upgrade Agent-IC to v2.4 (or later)

  3. After upgrading, go to network-> security in the CCM and press the orange “regenerate” button to regenerate the security certificate.

A this point Agent-IC should now connect.

If connecting your updated LQ to a Helixnet system. ensure the Helixnet is also upgrade to V4.1 (or later)

 

Related articles

CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT

This solution was provided by Clear-Com via a question submitted to us by customers like you. If you wish to share with us a new solution or update an old one, please follow this link..

The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.