Agent IC: Agent-IC App technical info

Agent-IC App technical info ( Agent-IC version 2.5)

Applies to Agent-IC connecting to Eclipse-HX systems running Ver12 (and  earlier)          

Eclipse HX System Frame:
   - Eclipse-HX Delta
   - Eclipse-HX Median
   - Eclipse-HX Omega


Platforms Supported:
Please check App Store for latest compatibility information.
iPhone 4S, 5, 5S, 5C, 6, 6+
iPad 2, 3, 4
iPad Air 1, 2
iPad Mini 1, 2, 3
iPod Touch 5G

Android version 5 or higher 


iOS Version: 8.0  >
EHX Version: 8.5 >
 
Keys Per Page:

4+ Reply Key: iPhone 4S, 5, 5S, 5C, 6; iPod Touch 5G

5+ Reply Key: iPhone 6+

15+ Reply Key: iPads with screens <10 inches

23+ Reply Key: iPads with screens >10 inches 


Network:
Type: Wi-Fi, 3G, 4G, LTE (as available on device)
IP Bandwidth: 140kb/s, bi-directional per client (with silence suppression disabled)
Silence Suppression: Optional
Ports Required: 1
Port Number: Default 6001 (configurable)
DNS Support: Yes
Minimum Latency: From Matrix to Agent-IC: 150ms From Agent-IC to Matrix: 90ms
Audio:
Audio Codec: G.722 (7.4 K/Hz audio bandwidth)
Audio Encryption: AES-128
Local Mix Level Control: Yes
Mic Mute and LS Cut: yes
Communication Modes: Partyline, Conference, Point-to-Point, IFB, ISO, etc.
Miscellaneous:
Bluetooth Headset Support: Yes
Speakerphone Mode: Yes
Background Operation: Yes
Presence Indication: Yes, for other Agent-IC clients
Call Signaling: Yes
Reply Key Support: Yes
 
International Character Set:
Arabic, Cyrillic, Hangeul, Hebrew, Hiragana, Kanji, Katakana

CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT


This solution was provided by Clear-Com via a question submitted to us by customers like you. If you wish to share with us a new solution or update an old one, please follow this link..


The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.