There are audio gaps on my Agent IC connection to the Eclipse matrix

If Silence Suppression is set to ON in the Agent IC client / app, this reduces the network traffic (audio coming from the frame/matrix) by stopping the transmission of packets when there is no audio. This can cause a slight increase in audio delay. The use of a test tone (from the frame to Agent IC) is not recommended, in particular when Silence Suppression is ON.

Solution:

WARNING: This increases data network usage and may translate into additional charges.

Turn Silence Suppression OFF in the Agent IC client / app,