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There are audio gaps on my Agent IC connection to the Eclipse matrix

There are audio gaps on my Agent IC connection to the Eclipse matrix

If Silence Suppression is set to ON in the Agent IC client / app, this reduces the network traffic (audio coming from the frame/matrix) by stopping the transmission of packets when there is no audio. This can cause a slight increase in audio delay. The use of a test tone (from the frame to Agent IC) is not recommended, in particular when Silence Suppression is ON.

Solution:

WARNING: This increases data network usage and may translate into additional charges.

Turn Silence Suppression OFF in the Agent IC client / app,

 

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