Our Icon beltpack reset on its own while connected to an Arcadia system.
How can I pull the logs to send to support?

1-    Reach out to Clear-Com support for the EHX 14.1 Software download link.

Then install the EHX 14.1 application on a computer with the beltpack drivers listed below.

2-     Connect the ICON beltpack via USB-C to the computer running EHX.

3-     In EHX go to Tools-> Get 8 key Device Logs Via USB

4-     Select the destination folder and press “Get Logs”

5-     Send the zip file to Clear-Com.