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How do I pull logs from the new ICON Beltpacks?

Our Icon beltpack reset on its own while connected to an Arcadia system.
How can I pull the logs to send to support?


1-    Reach out to Clear-Com support for the EHX 14.1 Software download link.

Then install the EHX 14.1 application on a computer with the beltpack drivers listed below.

image-20250428-172321.png


2-     Connect the ICON beltpack via USB-C to the computer running EHX.

3-     In EHX go to Tools-> Get 8 key Device Logs Via USB

image-20250428-172334.png


4-     Select the destination folder and press “Get Logs”

image-20250428-172343.png


5-     Send the zip file to Clear-Com.