I am experiencing local area Wi-Fi network connection issue,

I found in the ClearCom Support Portal knowledge base this info : Agent-IC for iOS: Cannot connect to Local Network Access (iOS 14 or later)

 and Matrix: Agent IC on a local WIFI LAN will not connect if there is no internet connection.

Connection via public network IP is fine and works perfectly, but connection vial the local wi-fi is an issue. –

 I can confirm the follwing

iPhone was on v14 or a newer version of IOS.

I do not see the options listed as per the knowledge base article to allow connection for local networks

Solution

we did some more testing and found a solution. The issue was resolved by doing the following –

1. Delete the app off the phone

2. Restart the iPhone

3. Install the app

4. Select Profile 2 – and set it up for the local Wi-Fi network

5. Confirm operation of Profile 2

6. Select Profile 1 – and set it up for the external internet IP

7. Confirm operation of Profile 1

8. Now switching between the 2 profiles works perfectly

We are not sure if it is a case of reinstalling the app on the phone, or if the local Wi-Fi network must be set up first, or if profile 2 must be set up first, that sorted out the issue but the app is now working perfectly and switching between both profiles without issue.

this link is was helpful also : Agent-IC : not able to change profile settings