Agent-IC for iOS: Cannot connect to Local Network Access (iOS 14 or later)
Issue
Agent-IC for iOS can connect via external public IP and its forwarded port but is not able to connect via the local area network IP and port 6001. Running a ping on the local area network IP shows a response and CCM access is working.
Solution
On the devices running iOS 14 or later, go to Settings > Privacy > Local Network and be sure to allow access for the Agent-IC application.
CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT
This solution was provided to you by Clear-Com via a question submitted to us by customers like you. If your question wasn’t answered, you need help or you have a recommended solution for our database, please send us an email at support@clearcom.com
The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.