Agent-IC : not able to change profile settings
Case#1: I have changed mobile, and in the new device I can not configure the app. I have downloaded version 2.9 of the Agent-IC APP and I can't make changes in the configuration, they are not saved. I can connect to the Clear-Com Demo LQ and Eclipse servers over WIFI or LTE not problem if only when I go to enter my own profile connection details, the settings are not saved.
Case#2: I am having a problem with the Agent IC app on my Google Pixel 6: when I edit the profile the changes are not saved when I click the ß arrow on the top left of the screen. This applies to all settings, including preferences and notifications, but most critically applies to the Connection settings. This, obviously, makes the app useless since I can’t change off the demo configuration. My App is version 2.10.
Answer :
Seems to be common on Android models.
Most of the time this can be fixed by: clearing the apps cache first! If that doesn’t work another step would be uninstalling the app then reinstalling the app.
If this does not work then please: uninstall the app > side load the apk file below via USB > run the apk to install V2.6 (it will automatically update to the latest version afterwards).
Sideloading Via Cloud on Android:
On your computer download the above file and save it to “Drive” or any other cloud-based service you have on your phone (Dropbox, Files by Google, etc.)
Then on your phone open, “Settings,” “Apps,” “Special app access,” “Install unknown apps,” then select your cloud-based service from the list and “Allow from this source.”
Then on you phone navigate/open your cloud-based service app, find the apk file and click on it once. An “Unsafe app blocked” pop-up may appear. Click on “Install anyway.” It should now begin loading to phone!
Check that the app is now working on your phone and then go into the Play Store to update the app, and then reverify that it still works.
for this customer clearing the app cache worked for them
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