Matrix: EHX PC and Matrix on a different VLAN
EHX PC and Matrix is on a different VLAN on the same switch and it is:
Not being discovered on Layout Page
Added manually but greyed out on the Layout Page
Possible to retrieve map and see event log status
Possible to apply map to matrix
Possible to ping the matrix frame IP address
Checked that all Windows Defender firewall settings are in place and current EHX software has been allowed
If your network setup requires the EHX PC and Matrix to sit in a different VLAN, you will need to set:
IPv4 routing > Enabled
UDP Relay/ IP Helper Configuration
Ensure that each VLAN has its own interface IP set up and the required ports assigned to the VLAN.
For e.g. on a Cisco SG350X:
Please consider carefully when setting up networks with routing required across VLANs.
For more info, please refer to:
https://clear-com.atlassian.net/wiki/spaces/SF/pages/220823565
https://clear-com.atlassian.net/wiki/spaces/SF/pages/220823603
https://clear-com.atlassian.net/wiki/spaces/SF/pages/178749458
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