Wireless: When I try to download the FSII base2 software the file name changes

Question: I'm upgrading a Freespeak II base2 main station, but when I attempt to download the firmware file from your
website when the download completes the file name changes and when I attempt to upgrade via USB or the CCM web
browser the file is not recognized.  I'm using a Macbook PC to download the file. 

Answer: The reason the file name is changing is due to the Mac PC operating system automatically unzipping the
compressed .gz firmware file. 
If you are using Safari (Apple's default web browser), here's how to just download the .zip file and leave it for you to decide what to do:
1.  Open Safari
2.  Click Preferences
3.  Under the General tab, uncheck the option Open “safe” files after downloading

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