Matrix: After upgrading to EHX V7.. the System reports matrix to be a Median, although everything is set as Omega

After upgrading to EHX V7..  the System reports matrix to be a Median, although everything is set as Omega
In the EHX v7 upgrade manual itexplains how to set the correct matrix type : see attached 

Setting the matrix typeThe Eclipse HX-Median and Eclipse HX-Omega matrix frames run common software, which means that when you upgrade the application code for the CPU card, the CPU card cannot automatically distinguish between the two matrix types. You must therefore set the matrix type in EHX.Note:The Eclipse HX-PiCo runs its own matrix-specific software, and will always identify itself as an Eclipse HX-PiCo on hardware discovery. There is therefore no requirement to set the matrix type for the Eclipse HX-PiCo.
  File Modified

PDF File EHX setting matrix type.pdf EHX setting matrix type.pdf

Apr 06, 2019 by Administrator

CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT


This solution was provided to you by Clear-Com via a question submitted to us by customers like you. If your question wasn’t answered, you need help or you have a recommended solution for our database, please send us an email at support@clearcom.com

The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.