Program the LQ-SIP via CCM

  1. Register the LQ unit to the SIP server. To do this, follow steps 1 - 4 in Program LQ-SIP standalone (LQ-SIP standalone section)

  2. Generate IVC matrix ports in the CCM. Navigate to the Accounts page of the CCM and define the IVC matrix card. Give the LQ unit the IP address of the Eclipse IVC matrix card.

  3. How to find the Eclipse IVC card IP address in the EHX software. Right mouse click on the card and select properties

  4. Generate IVC ports. Give the LQ unit the Username and Password already set up in the EHX software. Assign port to an LQ unit to connect. Click image to enlarge/minimize

  5. When connection is successful you see a green connection light. If you see a yellow triangle, click this for information.

  6. Once assigned to an LQ unit, these ports are seen under the device icon on the left side of the Assignments page. Click image to enlarge/minimize


  7. Bring both ports together in a Direct Channel to connect and route audio sources.

  8. Once you have followed these steps you will be able to dial any external line that is available to your SIP server. you can dial in to your intercom system from an outside telephone, and dial out from your system using either a panel or the LQ CCM.

Note:    IVC ports are 'virtual' ports, in contrast to the physical ports on the LQ unit. You can have up to 8 virtual ports assigned to an LQ unit. Virtual ports can be either IVC connections or up to eight Agent-IC connections.

Note:    VOX light (green). This indicates audio coming from a port.

Note:    If you are using an MVX port to connect to the LQ for dialing in/out via the LQ-SIP, place the LQ 4-wire port into a Direct Channel with the SIP line.

Note:    SIP and IVC/MVX connection status bars: green; connected, yellow; connecting, connection pending.

SIP calls can also be ended either from the CCM or the LQ device front panel menu.

For how to use SIP calls on a panel see How to use SIP calls



This solution was provided to you by Clear-Com via a question submitted to us by customers like you. If your question wasn’t answered, you need help or you have a recommended solution for our database, please send us an email at

The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.