To Enable Panel Messaging and send the specific logs back to Clear-Com support, perform the following:
In EHX, identify the panel under test and note the port number.
Hardware > Cards and Ports > Card Slot > Panel
...
Port Number = Global Port Number - 1. In this case, the global port number is 6. 6 - 1 = 5
...
To Disable Panel Messaging
In EHX, disable Panel Message Monitoring
a. Diagnostics > Event Log > Play > Request Info
...