/
EHX - Enabling Panel Message Monitoring via Event Log

EHX - Enabling Panel Message Monitoring via Event Log

To Enable Panel Messaging and send the specific logs back to Clear-Com support, perform the following:

 

  1. In EHX, identify the panel under test and note the port number.

    1. Hardware > Cards and Ports > Card Slot > Panel

Port Number = Global Port Number - 1. In this case, the global port number is 6. 6 - 1 = 5

 

2. In EHX, enable Panel Message Monitoring

a. Diagnostics > Event Log > Play > Request Info

b. Select the custom message command for Panel Msg Monitoring

c. In the first field, Panel Directory Number, enter the Port Number noted in step 1 above.

In this case, Port 5.

d. Select Send. Verify the panel messaging has been enabled. The log entry should look similar to below:

 

3. On the Panel under Test, begin by power cycling the panel and letting it re-connect to the Matrix.

The log entries should look similar to below (and will have a trail of parameters to follow…)

 

4. Perform any tests that you may be looking for errors on. Clear-Com may provide specific steps for this.

PLEASE note what actions are being invoked on the panel and at what (log) time.

IE: 13:25:55 - pressed Menu Button to enter Menu

 

13:27:06 - pressed Menu Button to exit Menu

 

5. Once test is complete, simply export the log file.

a. From Event Log, select Export.

b. Save the file and send to Clear-Com Support contact via Email.

c. Additional logs may be requested, the best place to save these are in EHX > Help > Save Diagnostics

 

 

 

 

 

To Disable Panel Messaging

  1. In EHX, disable Panel Message Monitoring

a. Diagnostics > Event Log > Play > Request Info

b. Select the custom message command for Panel Msg Monitoring

c. In the first field, Panel Directory Number, enter the Port Number noted in step 1 above.

In this case, Port 5.

d. In the third field, set the value to 0=Off

 

d. Select Send. Verify the panel messaging has been disabled. The log entry should look similar to below:

 

CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT

This solution was provided by Clear-Com via a question submitted to us by customers like you. If you wish to share with us a new solution or update an old one, please follow this link..

The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.