The new FreeSpeak Edge Base Station has and Arcadia include a new feature that allows you to recover the system should there be field recovery of units in the case of a catastrophic failure.
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It is recommended you consult with Clear-Com Technical Support before proceeding to ensure that you have indeed experienced a failure that requires a full base-station recovery. |
This procedure will erase any software release and configuration from the Base Station unit in order to replace it with a fresh installation. It can be invoked manually or can be initiated automatically in the unlikely event the unit detects a unrecoverable error upon startup. In any case, it still requires manual user interactions to start the actual recovery operation. The complete recovery operation takes about 8 to 9 minutes to complete.
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The recovery operation requires a specific binary file to be loaded on a USB stick. Contact Clear-Com Technical Support in order to acquire the proper file version for your product. |
How to access recovery mode manually
While keeping pressed the rotary located to the right of the leftmost screen, power-up or pin-reset the unit
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Wait until the Status/Speaker/LS Cut LED (depending on your unit type being respectively an Edge, an Arcadia or an Avalon unit; FSE-Base or Arcadia) slowly flashes (around 5 seconds). Then release the rotary.
After a few seconds (around 15sec), the recovery text screen will appear.
Recovery sequence
Once the recovery process is initiated, the front displays will show step-by-step instructions to follow in order to set the unit back to its original manufacturing state. The user will navigate between the different screens by pressing the identified rotary button.
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