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After setting your PC to the same subnet as the Device (Base Station, IPT Transceiver, E-IPA Card, etc.) type in the device’s IP address in your browser.
Enter in the user name and password (see label on the unit or navigate via front panel to CCM password)
In the DEVICE TAB, (Orange Arrow) using the GENERAL Group, (Green Arrow) expand the MAINTENANCE Category and select SUPPORT INFO (aka snapshot) (Red Arrow).
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This will open a confirmation window, so then select CONTINUE.
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Sometimes files are too large to send via email. In that case, you can use Dropbox, SharePoint, and FTP site or another large file-sharing method. |
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