V-Iris Panels Software Update affects panel performance, i.e. no audio in or out
- ernie addow
- John Ferrante
Solution date May 2020 (V-iris panel firmware v11)
V-Iris panel upgrade can take up to 10 mins: When upgrading a V-Iris panel via EHX download or using a USB memory stick, please allow up to 10 mins for the upgrade to totally complete.
During the upgrade process the panel may reboot several times and not show any indication on its display (display is blank) while the upgrade is still taking place. Only the menu LED will be flashing blue.
Failure to allow the full 10 mins may result in the Panel FPGA upgrade not completing and making the panel inoperable.
known issue with wrongly upgraded FPGA - no audio in / out of the panel
Please be patient and allow up to 10 mins for the V-Iris panels software upgrade to totally complete.
Related content
CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT
This solution was provided by Clear-Com via a question submitted to us by customers like you. If you wish to share with us a new solution or update an old one, please follow this link..
The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.