Arcadia Upgrade


Note: Arcadia validates firmware versions to internal hardware. In some instances, Arcadia and its components cannot be downgraded. In these instances use a newer firmware version.

HelixNet Upgrade

Upgrades to the HelixNet system are included with the Arcadia software. The HelixNet system requires that all connected devices have the same firmware. Therefore, any mismatches that are detected will cause an immediate and automatic upgrade (or downgrade) to the HelixNet devices on connection. The HelixNet system will also upgrade automatically when the Arcadia Central Station is upgraded.

Note: HelixNet Endpoints manufactured in January 2023 (serial number ends with C00 or higher letter/number) or later can only be used with Arcadia version 2.8 or HMS-4X version 4.4. These endpoints cannot be used with older versions due to differences in hardware components.



This solution was provided to you by Clear-Com via a question submitted to us by customers like you. If your question wasn’t answered, you need help or you have a recommended solution for our database, please send us an email at

The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.