Arcadia / FSE-BASE cannot configure AES67

Question: My AES67 network configuration is inoperable or displays “initializing” after an upgrade.
IP address is 255’s and MAC is filled with 0s and I cannot change these.
Resetting the unit to Default does not help

Answer: In rare instances when upgrading from version 1, the devices internal AES67 module comes back up inoperable. The AES67 module will in the CCM either report “initializing” and/or show invalid IP/MAC addresses.

Workaround: Upgrade the unit again.
This will initiate re-write of the initial configuration of the AES67 module.

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