HelixNet Configuration File Compatibility

  • HelixNet configuration files are forward compatible.

  • Updating of HelixNet configuration files can only occur during HMS-4X upgrade

  • Downgrading HelixNet system will always reset the configuration to default

  • Upgrade the Link Master between 1 major version at a time (i.e from 3.x to 4.x) to ensure the configuration file upgrades

During an upgrade to a higher version the HMS will upconvert the configuration files database to the latest file format immediately following the upgrade of the systems firmware. This may take a while, depending on system and configuration size, following the upgrade and the HMS may look unresponsive during the process. Please leave the HMS to do its configuration upgrade processing of the configuration for at least 5-10 minutes.

Configuration files saved on a previous versions of HelixNet will not be compatible and will return an error when an attempt is made to restore an older file on a newer system. Configuration files can only be upgraded during an upgrade process.

HelixNet version 3 added substantial additional configuration options with the addition of the CCM and endpoint Roles. It is recommended to rebuild the configuration if a system is being upgraded from version 1 or 2 to make use of the capabilities in version 3 and higher.

This solution is written at the time of release of HelixNet version 4.1

CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT


This solution was provided to you by Clear-Com via a question submitted to us by customers like you. If your question wasn’t answered, you need help or you have a recommended solution for our database, please send us an email at support@clearcom.com

The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.