Service: What are the new Extended Warranty options in the 2019 price list
Please visit the Clear-Com website for full details and datasheet : https://clearcom.com/DownloadCenter/supportdocs/Clear-Com_EW-Program-Datasheet-Customers.pdf
We offer the following Extended warranty options:
Most Products are offered with a 2 year standard warranty, we can then offer up to an additional 4 years extension. This extension can be taken out any time even if the product is currently out of warranty (limitations apply).
FAQ: How are these extended warranties:
- Ordered : using the normal SVC-XWARR1,2,3 part numbers on the price list
- Tracked: using company CRM & ERP systems (the customer is issued a contract number)
- How do we calculate the cost to the user ? : the yearly price is 7.5% list price of the individual part. See the descriptions for SVC-XWARR in the price list
SVC-XWARR-1 |
| CALL |
Example
Customer has a matrix with 1x E-IPA card and 20x panels and wants to purchase extended warranty
Whole coverage - covers the whole system
Critical coverage - customer selects which key items to cover : E-IPA card and 2 panels (provides s/n). All other items repaired as non warranty
% coverage: customer selects to cover 4 out of 20 panels. The first 4 panels that fail will be repaired as warranty. The 5th panel will be repaired as non warranty
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