How can I know when an IVC panel or Agent-IC / Station-IC client has logged in?
In EHX, the Monitoring screen will show the status of the port and provide a History of recent events.
Additionally, this information is logged and can be viewed in the ‘Event Log’ of EHX (EHX → Diagnostics → Event Log).
The example below shows an Agent-IC client logging into the matrix as ‘User1’ (Port 129) at 11:08 and logging out ~12 mins later.
13/05/21 11:08:55.650: 795b2a65-9d85-4ad0-a256-09abffc91cef, 0A3205F0, 32|ADM User1 User1 P (PORT 129) online, 3
13/05/21 11:20:12.421: 795b2a65-9d85-4ad0-a256-09abffc91cef, 0A3205F0, 34|ADM User1 User1 P (PORT 129) offline, 2
It is not possible to determine whether a particular line is referring to an IVC connected panel or a Agent-IC / Station-IC client from the Event Log alone. Cross reference the reported port number with the project file to find out the port type.
CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT
This solution was provided to you by Clear-Com via a question submitted to us by customers like you. If your question wasn’t answered, you need help or you have a recommended solution for our database, please send us an email at support@clearcom.com
The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.