EHX downloading problems
After installing EHX on my PC , i am not able to download or see the Matrix “green” icon on the layout screen
Answer: This could be a firewall issue on your PC
Please check the following
Your PC Ethernet port (NIC) is configured correctly in terms of IP address, subnet and gateway
Your PC should be on the same subnet but have a different IP address to the matrix
2. Check that EHX is allowed through your firewall
On your on PC goto firewall > Allow App or feature through windows firewall
Make sure that all 3 check boxes are ticked ON for Domain, Private, Public
When installing EHX ensure you tick ALL the following firewall options during the install
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