Matrix: How long does the matrix take to release a DynamEC (Production Maestro) Client

Question:
I have an Eclipse Matrix with 1x Production Maestro seat. However I want to use two PCs with the Production Maestro application installed . I will only use one PC at a time.  

Example 1x Eclipse Matrix 2x DynamEC  (DynamEC current name of Production Maestro - PM PRO) PC’s
The matrix is only licensed for 1x Production Maestro connection

If I connect with PC#1 , then close down / break the link How long do I have to wait before I can connect using PC#2?

Answer: 

The Production Maestro PC polls the matrix every 60 seconds with a license re-acquire message If the matrix does not receive a re-acquire message after 130 secs then it drops the current license connection and a new PC-client can connect using DynamEC (Production Maestro)
Therefore when switching between Production Maestro PC#1 to PC#2 you should allow 2+mins before attempting to connect PC#2  

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