Service: How does Clear-Com support its customers
1st Level Support- is managed by our local distributors. (worldwide)
2nd Level Support (1st level escalation)- managed through our centralized service centers in Hamburg-Germany or Alameda-San Francisco.
3rd Level Support (2nd Level escalation - is managed by oursupport teams in Cambridge-UK or Alameda-San Francisco.This will include onsite escalation support. Repairs- are carried out by our centralized service center in Hamburg-Germany or Alameda-San Francisco. Commissioning and Training- is carried out by by our local distributors or Clear-Com support teams
For contact details please visit our website http://www.clearcom.com/contact/support-contacts
Technical Questions, Product Problems, Application Assistance and Configuration Help:The Americas and AsiaEurope, Middle East and AfricaTel: +1.510.337.6600 or
1.800.462.HELP (4357)
Menu option 2
Hours: 8:00am-5:00pm Pacific Standard TimeTel: +49 40 853 999 700
Hours: 8:00am- 8:00pm Central European TimeEmailEmailRepair Pricing and Repair Status:
The Americas and AsiaEurope, Middle East and AfricaTel: +1.510.337.6600 or
1.800.462.HELP (4357)
Menu option 2
Hours: 8:00am-5:00pm Pacific Standard TimeTel: +49 40 853 999 700
Hours: 8:00am- 8:00pm Central European TimeEmailEmail
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