Matrix: When using ECS 5.2 the online menu items are written in red instead of green when trying to go online mode.

When using ECS 5.2 the online menu items are written in red instead of green when trying to go online mode. 
Is it possible that the customer is talking about the background of the left hand menu turning red instead of the individual menu items? This happens when you are in online mode (green background) and then lose connection to the matrix.

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