Helixnet: The linked Expansion icon keeps flashing on my panel
I have 3 HelixNet panels linked in Expansion key mode ( Host + 2x Expansion Panels).
This allows me to have 12 keys available from one HelixNet position.
Occasionally on booting up the system one of the expansion panels shows flashing linked icon
Re-powering the expansion panel often fixes the problem.
Answer:
The flashing linked icon means the expansion panel has failed for one reason or another to not connect properly with the host panel.
This is normally due to high traffic demand on boot up or the hostname ( or IP address) might have changed.
One quick way to recover without having to re-power cycle the expansion panel.
On the Expansion panel:
Go to the Networking->Expansion Mode->Expansion to Host and select None, the Host Panel should appear and re-selecting it will reconnect the Expansion slave properly to the host panel
This allows me to have 12 keys available from one HelixNet position.
Occasionally on booting up the system one of the expansion panels shows flashing linked icon
Re-powering the expansion panel often fixes the problem.
Answer:
The flashing linked icon means the expansion panel has failed for one reason or another to not connect properly with the host panel.
This is normally due to high traffic demand on boot up or the hostname ( or IP address) might have changed.
One quick way to recover without having to re-power cycle the expansion panel.
On the Expansion panel:
Go to the Networking->Expansion Mode->Expansion to Host and select None, the Host Panel should appear and re-selecting it will reconnect the Expansion slave properly to the host panel
CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT
This solution was provided to you by Clear-Com via a question submitted to us by customers like you. If your question wasn’t answered, you need help or you have a recommended solution for our database, please send us an email at support@clearcom.com
The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.