Matrix: Can I hot swap E-Dante front and rear cards?

Question:  I have a spare set of E-Dante front and rear cards as backup. Can I hot swap the front and rear cards on
my Median frame?
Answer:  While the E-Dante front card can be removed when the frame is operational, it is not recommended that the
user hot swap an E-Dante card because the Dante cross points / channel subscriptions are contained in the Brooklyn
card as is the IP addressing and these parameters would be broken when the card is swapped.  The user would have
to save the Dante configuration as a file and import it to the replacement E-Dante card via the Dante controller software. 
(note: All front cards are hot pluggable / hot patchable . However when inserting them into the frame they may reset the frame so caution is advised )
The rear card cannot be hot swapped, in order to install / remove the rear card the Eclipse HX frame will need to
be powered down completely before it can be changed out. 


This solution was provided to you by Clear-Com via a question submitted to us by customers like you. If your question wasn’t answered, you need help or you have a recommended solution for our database, please send us an email at

The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.