Question:  Are you aware of any issues with the concert software?  We have been running version 2.6.0.60_8525 for quite some time now and never had any issues.  Within the last month it has started crashing on us giving a generic windows error and closing out.  Are there any logs that we can look at to give us an idea of what is happening?  Would a copy of the application log from event viewer help at all?

Answer:  If the Concert v2.6 server has been running without issues and just started throwing errors have any of the following happened:
•    Anything changed on the Concert server?  Is the Concert server on a standalone Linux PC or hosted on a virtual Linux platform?
•    Is the Concert server tied to an Eclipse frame or a standalone Intercom system?
•    Was anything added to the server or changed?  i.e. IP address, roles, users etc?
•    Have you done a power cycle to the Concert server PC?
•    Have you tried stopping and restarting the Concert server / IVR server with the Linux commands in the terminal screen?
# service ems stop
# service ems start
Or use:
# service ems restart
# service ivr stop
# service ivr start
Or use:
# service ivr restart
•    You can collect logs using the following terminal command:
# service ems collect
A message similar to the following example is returned:
Initiating Collect Procedure...
* collecting trace logs...
* collecting config files...
* collecting startup scripts...
* collecting database logs...
* collecting Package versions...
* archiving files...
* the generated file '[file name].tar.gz' can be found in
'/usr/local/clearcom/concert' Collect operation completed successfully.
Attached below are the most commonly used v2.6 Concert Server terminal commands and a troubleshooting guide from the server manual.