Matrix: Does EHX software / firmware support older Clear-Com Legacy panels?

Question:  I have some existing ICS-1016E panels that I need to add to a new Pico frame, but I noticed that my Eclipse HX software doesn't show those panels in the "port function" under "Cards and ports". My only options are I-station and the V-series panels. How do I add these ICS panels?
Answer:  HX versions of Eclipse only supports i-stations and v-series panels (rotary, pushbutton and lever key).  Clear-Com legacy panels (ICS-92, ICS-1016, ICS-2003, PD42xx) do not work with HX, only with standard ECS Eclipse enabled frames.
See chart below for supported panels types using ECS and EHX enabled frames.


















CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT


This solution was provided to you by Clear-Com via a question submitted to us by customers like you. If your question wasn’t answered, you need help or you have a recommended solution for our database, please send us an email at support@clearcom.com

The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.