Matrix: How do I reload a configuration file on a Matrix +3 frame?
Question: I have a Matrix +3 frame and the building it is housed in took a lightning strike, we lost power and when the power came back on the Matrix +3 frame came up in a different configuration than what we use, all the panels now have default PL channels assigned to all the keys. How do I reload the original operating configuration?
Answer: If you have the M+3 configuration saved on the PC that operates the PGM-WIN software for the frame, you can reload it by the following procedure:
1. From the File drop down menu click on “Transfers”
2. In the Transfers dialog box select computer file from the “Source” column
3. In the Transfers dialog box select System Configuration from the “Destination” column” and then click on the “OK” button
4. You will now be prompted to look for the configuration file with the .cfg extension, once it is found highlight the config file and then click on the “Open” button to download this file to the frame CPU card.
5. Note the data transfer progress bar, when download is complete the progress bar will disappear and the config file is now downloaded to the frame.
6. Note that all the frame card data yellow LEDs should be blinking in unison.
Answer: If you have the M+3 configuration saved on the PC that operates the PGM-WIN software for the frame, you can reload it by the following procedure:
1. From the File drop down menu click on “Transfers”
2. In the Transfers dialog box select computer file from the “Source” column
3. In the Transfers dialog box select System Configuration from the “Destination” column” and then click on the “OK” button
4. You will now be prompted to look for the configuration file with the .cfg extension, once it is found highlight the config file and then click on the “Open” button to download this file to the frame CPU card.
5. Note the data transfer progress bar, when download is complete the progress bar will disappear and the config file is now downloaded to the frame.
6. Note that all the frame card data yellow LEDs should be blinking in unison.
CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT
This solution was provided to you by Clear-Com via a question submitted to us by customers like you. If your question wasn’t answered, you need help or you have a recommended solution for our database, please send us an email at support@clearcom.com
The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.