Matrix: When I connect to PM Pro I don't see my Configure Palette port entities in the Canvas
If PM Pro loses the connection to a matrix:
• The names of all the devices (ports, partylines, IFBs) from that matrix are changed to ???? to signal the loss of data.
• Port entities are grayed out to indicate that their status is unknown.
While PM Pro attempts to reconnect to the matrix, the following message is displayed in the bottom left corner of the screen:Connecting to <IP address of matrix>
Check the ethernet CAT-5 cabling from the frame to the EHX host computer, replace any damaged / non-working cables as neededin order to reestablish the connection to the Eclipse matrix frame.
PM Pro continues to attempt to reconnect indefinitely (or until the connection is restored).
When the connection is restored, PM Pro displays the following message in the bottom left hand corner of the screen, as it reloads the connection with all the matrices in the linked set:
Loading <IP addresses of all matrices>
The onscreen display is updated with the new configuration information, and the port entities are no longer grayed out.
• The names of all the devices (ports, partylines, IFBs) from that matrix are changed to ???? to signal the loss of data.
• Port entities are grayed out to indicate that their status is unknown.
While PM Pro attempts to reconnect to the matrix, the following message is displayed in the bottom left corner of the screen:Connecting to <IP address of matrix>
Check the ethernet CAT-5 cabling from the frame to the EHX host computer, replace any damaged / non-working cables as neededin order to reestablish the connection to the Eclipse matrix frame.
PM Pro continues to attempt to reconnect indefinitely (or until the connection is restored).
When the connection is restored, PM Pro displays the following message in the bottom left hand corner of the screen, as it reloads the connection with all the matrices in the linked set:
Loading <IP addresses of all matrices>
The onscreen display is updated with the new configuration information, and the port entities are no longer grayed out.
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