How do I determine the firmware version of my Eclipse matrix?

There are several ways to find the version:1)      On alarge frame (Median, Omega or Delta) if you're running version 5.2 or greater, you press the ENG button on the Active CPU card for acouple of seconds and let go and the LED display on the card will start tostream information. The IP address and the FT # or version so for version5.2.4, you’d see FT1.83.2 and for v5.2.3, FT1.56.2 (see the attachedspreadsheet for reference).2)      On APico’s menu, go to SYSTEM / SYSTEM INFORMATION. The attached Excel file willspell out all the FW versions.3)      InECS, go to the HELP Menu and select ABOUT…again, see the attached spreadsheetfor the corresponding software version4)      Ifyou go to the Matrix Event Log, after selecting the MATRIX OVERVIEW, you shouldsee the version on line 7 and 8
  File Modified

Microsoft Excel Spreadsheet ~2013b_Clear_Com_Software_versions_12.xlsx ~2013b_Clear_Com_Software_versions_12.xlsx

Apr 06, 2019 by Administrator

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