Matrix: V-Series Rotary panel quick remote telephone line release for EHX / ECS
Question: I have a question about the telephone line release function from a rotary panel. I enabled the panel in our audio booth to be able to drop the telephone lines for our IFB lines. I can’t seem to get it to drop the line from the panel if the outside line originates the call. If I go to another panel and dial out on the lines I am able to drop the call from the panel in audio. Is there a setting that I am missing, or is this how it is supposed to work? Any help would be greatly appreciated.
Answer: The telephone line release function should work on a outside line when the call is generated into the TEL-14.
When you go the panel in the audio booth you have to press the rotary knob for the TEL-14 key that you are trying to hang up. When you do this the panel label should say “TEL RELEASE” and the line should hang up at the TEL-14 card.
If it doesn’t do this go to the EHX software and look in cards and ports menu and highlight the audio booth panel port line, then look in the advanced settings column on the right hand side of this screen and open the Panel Options section. Look for LINE RELEASE, if there isn’t a check mark set for this option enable the check mark and then initiate an “Apply Changes to Frame” download. This feature should now be enabled.
Answer: The telephone line release function should work on a outside line when the call is generated into the TEL-14.
When you go the panel in the audio booth you have to press the rotary knob for the TEL-14 key that you are trying to hang up. When you do this the panel label should say “TEL RELEASE” and the line should hang up at the TEL-14 card.
If it doesn’t do this go to the EHX software and look in cards and ports menu and highlight the audio booth panel port line, then look in the advanced settings column on the right hand side of this screen and open the Panel Options section. Look for LINE RELEASE, if there isn’t a check mark set for this option enable the check mark and then initiate an “Apply Changes to Frame” download. This feature should now be enabled.
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