HelixNet: HelixNet v3.1 upgrade procedure

HelixNet v3.1 Product Firmware, Software and Release Notes to support HXII-BP
NOTE: All upgrade files must be un-zipped before use.
Note: its important hat you upgrade the xx.ccb file first before upgrading the xxx.ubifs file
HelixNet Version 3.1
Upgrade Instructions (using the front panel menus on HMS-4X units running v1.0 or higher):
1.    Download and unzip the (2) v3.1 upgrade files to a USB Flash Drive
2.    Insert the USB Flash Drive into the USB port on the front of the Main Station
3.    Press the Menu button and navigate to the following menu: Administration > Software > Upgrade
4.    Select the .ccb upgrade file within the 4th display and press the encoder to apply. Allow the system to update.
5.    Press the Menu button and navigate to the following menu: Administration > Software > Upgrade
6.    Select the .ubifs upgrade file within the 4th display and press the encoder to apply. Allow the system to update.
7.    Verify that the system is now updated to version 3.1.45
8.    NOTE: Make sure to update all HMS-4X units.
Upgrade Instructions (using the CCM web browser with HMS-4X units running v3.0 or higher):
1.    Download and unzip the (2) v3.1 upgrade files
2.    Navigate the CCM web browser to Home > General tab
3.    Select the .ccb upgrade file and update. Allow the system to update.
4.    Select the .ubifs upgrade file and update. Allow the system to update.
5.    Verify that the system is now updated to version 3.1.45
6.    NOTE: Make sure to update all HMS-4X units. Open a CCM window for each individual HMS-4X (the IP address
       on the device icon must be orange) to update that particular HMS-4X unit.
Firmware files can be found here:  http://www.clearcom.com/userfiles/file/Software/HelixNetv3.1/HelixNet_Firmware_v3.1.45.zip

CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT


This solution was provided to you by Clear-Com via a question submitted to us by customers like you. If your question wasn’t answered, you need help or you have a recommended solution for our database, please send us an email at support@clearcom.com

The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.