Matrix: Diagnose Eclipse Matrix CellCom / FreeSpeak Integra antennae issues
This diagnostic tool will help technical engineers to find antennae that are offline or ones with intermittent connection issues. It provides the current antenna status, error statistics and helps to map antennas to RPN numbers (see RPN below).
See the attached file for the full article including pictures.
In ECS go to Matrix Event Log, hit Play, hit Request Info and select Custom from the list. Now set the Message Code to 44. Set Parameter 1 to 1 if you want to keep the current error counters or to 0 if you want them to be reset.
The output will look similar to this:1,Diagnostic 44 request2,Total connected beltpacks = 0 debug level 086410423, Antenna-FPS RPN Num Link Errs Sync Errs4, 096-101 6 1 Up 0 Locked 05, 102-107 7 2 Down 0 No link 06, 108-113 8 3 Down 0 No link 07, 114-119 9 4 Down 0 No link 08, 120-125 10 5 Down 0 No link 09, 126-131 11 6 Down 0 No link 010, 132-137 12 7 Down 0 No link 011, 138-143 13 8 Down 0 No link 012,Total antennas = 8 debug level 0864104213,Diagnostic output end
See the attached file for the full article including pictures.
In ECS go to Matrix Event Log, hit Play, hit Request Info and select Custom from the list. Now set the Message Code to 44. Set Parameter 1 to 1 if you want to keep the current error counters or to 0 if you want them to be reset.
The output will look similar to this:1,Diagnostic 44 request2,Total connected beltpacks = 0 debug level 086410423, Antenna-FPS RPN Num Link Errs Sync Errs4, 096-101 6 1 Up 0 Locked 05, 102-107 7 2 Down 0 No link 06, 108-113 8 3 Down 0 No link 07, 114-119 9 4 Down 0 No link 08, 120-125 10 5 Down 0 No link 09, 126-131 11 6 Down 0 No link 010, 132-137 12 7 Down 0 No link 011, 138-143 13 8 Down 0 No link 012,Total antennas = 8 debug level 0864104213,Diagnostic output end
Antenna-FPS
Port range used by the antenna, starting to count at 0. Every antenna takes up 6 ports, one for itself and 5 for the possibly connected beltpacks. For example a port range of 96-101 relates to the antenna on port 97 as shown in ECS Matrix Hardware.RPN
The RPN (Radio Fixed Part Number) represents the DECT antenna number. On Eclipse they start with 6 and counting upwards in steps of one. On the beltpacks this number can be found on the Connection Info screen; the last three digits to the right in the second row reflect the RPN number of the antenna the beltpack is currently connected to. This can be used to make sure beltpacks are able to connect to every antenna and have a decent signal strength (RS value should be above 25).Num
Antenna numbering, starting with 1 and counting upwards in steps of one.Link
Displays UP when the antenna is connected or DOWN when no antenna is connected.(Link) Errs
An error counter counting HDLC link problems such as antenna disconnects / resets. Will be reset to 0 when Parameter 1 is 0. HDLC (High-Level Data Link Control) is the protocol used to exchange control data between the Eclipse and the antennae.Sync
States Locked if the antenna successfully received the DECT sync signal, Unlocked if the DECT sync signal seems present but is unusable (bad connection), No Signal if no DECT sync signal is present or No Link if the antenna is not connected. The DECT sync signal needs to be present, if it is missing there will be handover problems (drop-outs / disconnects of beltpacks). Pins 3 and 6 on the RJ45 to the antenna carry the DECT sync signal. It is generated by the E-Que card and actively forwarded by the splitter (if present).(Sync) Errs
Counts errors with the DECT sync signal. Will be reset to 0 when Parameter 1 is 0.CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT
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