Matrix: What does the "Grey" matrix icon on the EHX matrix layout screen mean ?

Q. Why are the matrices always "Grey" on the EHX matrix layout screen ?
Answer:
Each Eclipse-HX matrix uses an IP Directed Broadcast message to inform EHX PC(s) information about the status of all the Eclipse-HX matrices in the linked set.
Specifically, this message is used to provide trunk usage and health status on the EHX layout screen.
Operation can be restored by placing the EHX PC on the same subnet as any one of the Eclipse-HX matrices (or possibly by implementing router configuration to forward that traffic to the EHX PC).
The information is non-critical to the operation of the EHX PC and will not impact generation and download of configuration maps.

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